Dwello Privacy Policy

We collect personal information that you provide voluntarily, including when you inquire about properties, request services, or contact us.

• Contact Information: Name, email address, and phone number.

• Property Requirements: Details about the property you are seeking (location, type, budget, size).

• Communication Data: Records of communication with our consultants, brokers, or partners (calls, emails).

• Lending Information: Details required for loan processing, such as financial information, solely collected with your explicit consent for sharing with lending institutions and DSA Aggregator firms.

• Interior/Furniture Preferences: Details about interior decoration or furnishing needs, collected with your explicit consent for sharing with interior/furniture partners.

We use your information for the following purposes:

1. Service Provision and Communication

   • To generate property leads and connect you with trusted external real estate brokers or agents through the Dwello website and Partner app.: We collect your requirements to generate property leads and connect you with trusted external real estate brokers or agents through the Dwello website and Partner app. Dwello does not fulfill property leads internally; fulfillment is managed by our external partners.

   • To manage your account and inquiries: To handle your inquiries and maintain your profile in our system.

   • To communicate with you regarding properties, services, and updates: To respond to your inquiries, send relevant updates, and provide information about properties and services that may interest you.

2. Internal Analysis and Improvement

   • To monitor and analyse Website and app performance:To monitor and analyze usage trends and improve your experience and our services.

   • To improve our processes:To evaluate and enhance our marketing, outreach, and service delivery.

   • For research and development:To test and improve features and functionality of the Website, Partner app, and service offerings.

3. Marketing and Promotional Activities

   • To send marketing communications:To send you promotional information about new properties, services, or offers from Dwello. You may opt out of receiving these communications at any time.

   • Lending and DSA Aggregator Tie-Ups :With your explicit consent, we may use your information to facilitate loan or mortgage requirements by sharing it with lending institutions, banks, NBFCs, or DSA Aggregator firms

   • Interior/Furniture Firm Partnerships:With your explicit consent, we may use your information to connect you with interior decoration, furnishing, or furniture firms for home decoration or furnishing needs.

1. External Broker Lead Fulfillment

   • Lead Generation and Fulfillment:By using the Dwello website or any of our apps or submitting property requirements, you acknowledge and agree that your contact information and property requirements may be shared with external real estate brokers or agents for lead fulfillment. Dwello does not fulfill leads internally, and this sharing is an inherent part of the service.

2. Partnerships with Lending Institutions and DSA Aggregator Firms

   • Lending Institutions:With your explicit consent, we may share your information with lending institutions, banks, or non-banking financial companies (NBFCs) , or DSA Aggregator firms to serve your borrowing needs. to serve your borrowing needs.

   • DSA Aggregator Firms:With your explicit consent we may share your information with DSA aggregator firms (such as Andromeda) so they may log your loan application directly or through their platform for processing by financial institutions, banks, or NBFCs.

3. Partnerships with Interior/Furniture Firms

   • Interior/Furniture Firms:With your explicit consent, we may share your information with interior decoration, home furnishing, or furniture firms share your information with interior decoration, home furnishing, or furniture firms for your home decoration or furnishing needs.

4. Legal and Compliance

   • To comply with law and court orders:We may disclose your information as required by applicable law, governmental requests, judicial proceedings, court orders, or legal process.

   • To protect rights, investigate fraud, or enforce policies:We may disclose your information to investigate, prevent, or take action regarding potential violations of our policies, suspected fraud, threats to safety, or as evidence in litigation.

We use administrative, technical, and physical security measures to help protect your personal information. While we have taken reasonable steps to secure the personal information you provide to us, please be aware that no security measures are perfect or impenetrable, and no method of data transmission can be guaranteed against interception or misuse.

The Website and Partner app may contain links to third-party websites and applications, including advertisements and external services not affiliated with Dwello. Once you leave our Website or app, any information you provide to these third parties is not covered by this Privacy Policy, and we cannot guarantee the safety and privacy of your information by those third parties.

We may update this Privacy Policy from time to time. The updated version will be indicated by an updated "Effective Date" and will be effective as soon as it is accessible. We encourage you to review this Privacy Policy frequently to stay informed about how we protect your information.

By accessing, using, or submitting information through our Website or Partner app, and by agreeing to this Privacy Policy, you provide your free, informed, and unambiguous consent to the collection, use, processing, and sharing of your personal data as described in this Policy, including the sharing of your data with external real estate brokers and agents for lead generation and fulfillment. Certain other activities, such as marketing communications, WhatsApp alerts, or sharing with lending and furnishing partners, will only occur with your explicit opt-in consent

We retain personal information only as long as necessary to fulfil the purposes outlined in this Policy or as required by law.

Dwello is not responsible for misuse of data by external brokers, lending institutions, or furnishing partners once information is shared with them in accordance with this Privacy Policy.

Dwello does not directly transfer or share your personal information with entities located outside India. However, certain external brokers, lending institutions, furnishing partners, or service providers with whom your information is shared in accordance with this Privacy Policy may store, process, or transfer such data outside India as part of their operations. By using our services, you acknowledge and agree that once your information is shared with these partners, their handling of data may involve cross-border transfers subject to their own privacy and compliance practices. Dwello disclaims responsibility for such transfers beyond its control and encourages you to review the privacy policies of these partners where applicable.

Our services are not directed to individuals under 18. We do not knowingly collect personal data from minors.

This Privacy Policy shall be governed by and construed in accordance with the laws of India. Any disputes shall be subject to the exclusive jurisdiction of the courts in Mumbai, Maharashtra.

If you have questions or comments about this Privacy Policy, please contact us at: support@dwello.in. Further, you may withdraw consent at any time by contacting support@dwello.in, without affecting the lawfulness of prior processing.