Cancellation & Refund Policy

At Dwello (a JM Financial Group Venture), we value our customers' satisfaction and strive to provide an exceptional Home Buying service experience. As part of our commitment to transparency and fairness, we have established the following Cancellation and Refund Policy to address the introduction of our Pro services.

Cancellation Period:

Cancellation requests for our Pro services can be initiated within the first 7 days of placing an order. This ensures that our customers have a reasonable timeframe to assess the benefits of our Pro offerings and make an informed decision.

Post-7 Days Policy:

We regret to inform you that we cannot entertain any cancellation requests beyond the initial 7 days of order placement. This policy is in place to streamline our processes and maintain the efficiency of our Pro service delivery.

Refund Process:

If a cancellation request is approved Dwello is committed to processing the refund within 45 days. We understand the importance of a prompt and hassle-free refund process and are dedicated to ensuring our customers receive their refunds in a timely manner.

How to Request a Cancellation:

To initiate a cancellation request, please contact our customer support team at support@dwello.com within the first 7 days of ordering. Provide relevant order details, and our team will guide you through the cancellation process.

We appreciate your understanding and cooperation as we implement these policies to enhance our Pro service offerings. Dwello remains devoted to providing quality services and exceeding your expectations. Thank you for choosing Dwello Pro for your Home Buying needs.